cancellation & liability
The following cancellation policy applies to the Spoon Jam weekend only. For details of the cancellation policy for pre-Jam workshops, view details on the pre-Jam workshop booking pages.
All cancellations made up to 1st August 2019 will receive a 90% refund. If you cancel your booking from 2nd August to a month before Spoon Jam you will receive a 50% refund. No refund will be issued for cancellations made after 25th September 2019. We need to follow this schedule in order to make Spoon Jam possible.
If you cancel your booking after 25th September 2019 you may pass your ticket to someone else to come in your place. If there is a waiting list at the time of your cancellation we will pass this onto you to enable the transfer of your ticket. Organising the ticket transfer is the responsibility of the person cancelling their booking.
In the event that you do not turn up to Spoon Jam, the ticket is non-transferable to another person or date after the event.
By booking a ticket to any of the Spoon Jam pre-fest workshops, you agree to all of the above.
Whilst arriving, attending and leaving Spoon Jam and the Spoon Jam pre-fest workshops, it is your responsibility to ensure that you maintain and adhere to all safety precautions and requirements.
The owners of Spoonsmith, our volunteers and the attending teachers hold no personal liability or responsibility for any damage, loss or theft incurred to personal property, or any physical injuries obtained during the workshop. By attending a workshop, you agree in holding full responsibility and liability for any damages and injuries to personal property and/or parties involved that may occur.